Privacy Policy
Last Updated: October 4, 2025
Introduction
This Privacy Policy explains how Ranvil (“we”) collects, uses, stores, and protects personal information (“Personal Data”) from users of our website. Ranvil does not use an account/login system for users; all visitors can access service information on the site without registering an account. Personal data is only collected when you voluntarily fill out a consultation form (lead form) or communicate with us through available means. We are committed to maintaining the confidentiality of users' Personal Data and complying with applicable laws regarding personal data protection in Indonesia, including Law No. 27 of 2022 concerning Personal Data Protection.
Information We Collect
We collect several types of data from you, both data you provide directly and data collected automatically when you visit our site:
- Data you provide directly: information you fill in on the contact/consultation request form, including your full name, email address, phone number, description of your needs or message, and business name (if any). We do not ask for sensitive data such as your National ID Number (NIK/KTP), personal financial data, or other private information outside the scope of your business consultation. Please do not include such sensitive data in the form provided.
- Automatically collected data: When you access Ranvil's website, our systems and embedded third-party services automatically collect technical and analytical data. This data includes your IP address (along with your approximate geographic location), the type of device you use (e.g., desktop or mobile), its operating system and browser type, the pages you visit and their duration, the time and date of each access, the source of your visit (referral URL or campaign that brought you to our site), and cookies or other identifiers for analytics and advertising purposes. This usage data helps us understand how visitors interact with the site. We may also receive an anonymous advertising identifier (cookie ID) that informs you of your interaction with our ads. (See the Cookies section below for further details on our use of cookies.)
Note: The Ranvil site does not create user accounts, so we do not collect passwords, login information, or similar authentication data. Furthermore, we do not knowingly collect sensitive Personal Data (e.g., health information, biometric data, or beliefs) from you. Please do not include such sensitive information in any forms or communications you submit to us.
Data Usage
The Personal Data we collect will be used for purposes consistent with the provision of our services and your interests as a visitor, including:
- Following up on your request – We will use the contact information (email or phone number) you provide to contact you again regarding your consultation request or questions, and to provide a response or offer tailored to your needs.
- Providing services and information – The data you provide helps us provide the services or information you request regarding Ranvil products/services. For example, we may use your business details to prepare a suitable proposal or consultation plan.
- Site analytics and improvement – We analyze site usage data (such as pages visited, session duration, and interaction patterns) to understand traffic trends and user behavior. This helps us improve the content, design, and performance of our website for a better user experience. We continually strive to develop our services based on insights from this analytics data.
- Marketing and advertising – We may use data (especially anonymous or aggregated data) for marketing purposes, such as targeting relevant advertisements about our services to the right audience. For example, the use of MetaPixel cookies allows us to display follow-up advertisements on Facebook/Instagram platforms to visitors who have previously accessed our site. All marketing activities will be carried out in accordance with your consent or in accordance with applicable law. If you provide your email address, we may also send you newsletters or service offers, but only if you have opted in to receive such communications.
- Security and abuse prevention – We may use data (such as IP addresses or activity logs) for security purposes, such as detecting suspicious activity, preventing spam, fraud, or misuse of site features. This is essential to protect the integrity of our services and the security of our users.
We will not use your Personal Data for any purposes other than those described above without prior consent. Furthermore, Ranvil does not sell your Personal Data to any third parties. Data is used solely to support your experience and the services you request.
Third Party Services We Use
For website operations and marketing activities, Ranvil uses several third-party services. These services help us analyze traffic, manage incoming requests, and run advertising campaigns. Below is a list of the third-party services installed or integrated on our site and the data they access.
- Analytics & performance measurement - Used to understand how visitors use the website (e.g., pages visited, time on page, device/browser) so we can improve performance and usability.
Examples: Google Analytics (Google).
Typical data involved: IP address (often truncated or processed in a limited form), device/browser info, pages viewed, approximate location, referral source, timestamps, cookie/identifier data. - Advertising measurement & attribution - Used to measure marketing effectiveness (e.g., whether a campaign drove visits or inquiries) and to optimize ad performance.
Examples: Meta Pixel (Meta).
Typical data involved: cookie/identifier data, event data (e.g., page view, form submission), referral source, device/browser info.
Note: Advertising tools may involve cookies or similar identifiers. Where required, we present consent options and honor opt-out preferences. - Communications & messaging infrastructure - Used to communicate with you when you contact us or request a consultation, including confirmations and follow-ups.
Examples: WhatsApp Business / WhatsApp API (via approved providers), Twilio (voice/SMS where applicable).
Typical data involved: name, phone number, message metadata, consent/opt-in status, opt-out status, timestamps, delivery status, and basic technical logs.
Content handling note (WhatsApp): We may process message content to respond and operate the requested feature; we do not store WhatsApp message content permanently by default, and retain only limited metadata for operational, audit, and compliance purposes (unless otherwise required by law or explicitly needed for troubleshooting with appropriate access controls). - CRM, lead management & sales operations - Used to organize and respond to inbound requests, track status (e.g., requested appointment time), and ensure follow-up is handled.
Examples: CRM platforms and sales tools such as Apollo, Lemlist, or similar.
Typical data involved: name, email, phone number, company name (if provided), request details, appointment preferences, status tags (e.g., contacted / booked / opted out). - Workflow automation & internal operations - Used to automate internal processes (e.g., routing a request from a web form to our CRM, scheduling workflows, internal notifications).
Examples: n8n and similar automation platforms.
Typical data involved: the minimum necessary lead/request data and system logs for execution and troubleshooting. - Project/task management & delivery coordination - Used internally to track deliverables, support requests, and operational tasks.
Examples: ClickUp or similar tools.
Typical data involved: request summaries, internal notes, task status, and limited contact references. - Hosting, storage, and security infrastructure - Used to host the website, store necessary service data, and protect the systems.
Examples: cloud hosting providers, database/storage services, security and monitoring tools.
Typical data involved: website logs, security events, limited operational data, encrypted backups (where applicable).
We strive to ensure that each of the third-party service providers mentioned above only accesses and processes data to the extent necessary to perform their functions, and does not use the data for any other purpose without permission. Each of these partners/third parties is contractually bound to maintain the confidentiality of your data and to uphold high data protection standards. Please note that your data transferred to third-party services will also be governed by the privacy policies of those service providers. For example, usage data collected by Google Analytics is subject to Google's Privacy Policy, and data processed by MetaPixel is governed by Meta's Privacy Policy. However, we only partner with trusted services recognized for their strong privacy practices.
Cookies and Tracking Technologies
- Analytics Cookies: Cookies from Google Analytics (first-party cookies) help us collect anonymous statistical data about website visits. For example, the _ga cookie can anonymously identify unique users and track the number of visits or navigation behavior on the site. This information is then sent to Google servers so we can receive analytics reports. Analytics cookie data does not contain personally identifiable information such as name or email address, but only an anonymous ID and usage information. Google Analytics may also use cookies such as _gid or _gat for session management and request throttling purposes.
- Advertising/Tracking Cookies: Meta Pixel plants third-party cookies (from the Facebook domain) that record your visits and certain events (e.g., filling out forms) for Facebook advertising purposes. These cookies enable us to perform retargeting, showing you Ranvil ads on Facebook/Instagram based on your visits to our site. Additionally, if we use other advertising platforms in the future (e.g., Google Ads or LinkedIn Insights), they may also set similar cookies for conversion tracking purposes.
- Functional Cookies: Currently, the Ranvil site is primarily an informational and form-based site, without login features or complex user preferences. We don't use cookies extensively for things like display preferences or storing user sessions. However, if the site adds features (e.g., language selection or storing specific items) in the future, functional cookies may be used to store those preferences.
You have full control over cookies. If you are uncomfortable with the use of cookies, you can set your browser to refuse some or all cookies, or to delete cookies that have already been stored. Please note that some analytics/advertising cookies will only be implemented after you have given your consent (if we display a cookie consent banner, for example). However, in general, by continuing to use our site without disabling cookies, you are deemed to consent to the use of cookies as described. For more information on how to manage your browser's cookie preferences, you can refer to your browser's help documentation. Enabling analytics/advertising cookies will not affect your ability to access the site's core services, although it may reduce the accuracy of our analysis of site performance.
Communication via WhatsApp
We take the security of In addition to the form, our site also provides a WhatsApp link to make it easier for visitors to communicate directly with the Ranvil team. When you click the WhatsApp button/link on the site, you will be directed to the WhatsApp application or WhatsApp Web to start a conversation with us. Please understand that WhatsApp communications take place on a third-party platform separate from the Ranvil site. This means that any data or information you submit via WhatsApp chat is subject to WhatsApp's own privacy policy and is not governed by this Ranvil privacy policy.personal data seriously. We implement various measures to protect your information from unauthorized access, alteration, disclosure, or destruction, including:
However, we will treat the information you provide via WhatsApp chats (such as your name and message content) with the same level of security and confidentiality as the data you provide through website forms. We will use this information solely for the purposes of responding to your chats and following up on your service (such as recording your consultation request). We may retain records of your WhatsApp communications internally (for example, storing your WhatsApp number and important chat history) so that our relevant teams can continue the conversation or follow up on your request.
Please note that WhatsApp is a Meta-owned service; they may collect conversation metadata (such as phone numbers and chat times) in accordance with their privacy policy. We recommend that you do not send sensitive personal information via WhatsApp. If you feel more comfortable communicating via email or phone, we provide those options in the Contact section below.
Data Security
We take appropriate security measures to protect your Personal Data from unauthorized access, disclosure, or alteration. These security measures include:
- HTTPS Encryption – The Ranvil website is equipped with an SSL/TLS certificate, which means that every data exchange between your browser and our server is secured with encryption. When you fill out a form or visit a page on our website, our website URL is displayed with the https:// protocol and a padlock icon in your browser, indicating an encrypted connection. This ensures that your data (e.g., information on forms) is transmitted securely and reduces the risk of interception by third parties.
- Internal Access Restrictions – Personal data stored in our systems (e.g., lead data in ClickUp or email contacts in Lemlist) is only accessed by Ranvil personnel who require it for operational purposes (the need-to-know principle). Each staff member's account is protected by a strong password, and we enforce tiered access controls. Therefore, not all employees can view customer personal data, only authorized personnel (e.g., the sales/marketing team for lead data).
- Firewalls and Monitoring – Our server and database infrastructure is protected by firewalls to prevent unauthorized access. We also conduct regular security monitoring to detect potential cyberattacks or data leaks early. Measures such as regular software updates, security patches, and access log audits are also implemented to maintain system security.
- Third-Party Service Security – The third-party services we use (Google, Meta, ClickUp, Lemlist, etc.) generally have high security standards. For example, Google and Meta have world-class security infrastructure to protect their users' data. ClickUp and Lemlist also claim to adhere to encryption standards and regulatory compliance (such as the GDPR for European data). While your data resides partially on their platforms, we ensure the credibility of these providers and enter into data processing agreements with them where necessary.
Please be aware that no method of data transmission over the internet is 100% secure.While we strive to protect your information to the best of our ability, we cannot guarantee its absolute security. However, we will promptly notify you and the relevant authorities as required by law if we detect a breach or leak of personal data. You are also advised to maintain your own data security – for example, do not share sensitive information unnecessarily, and ensure the devices you use are protected from malware.
Data Retention
Data retention refers to the period of time we retain your Personal Data. Ranvil will only retain Personal Data for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. For more details,
- We will retain the information you provide through the contact/consultation form (name, contact details, etc.) at least until your consultation is fulfilled. For example, if you become our client, we will retain your contact information for the duration of the partnership to facilitate communication. If you decide not to use our services, we will still archive your data for potential follow-up or internal analysis.However, if it is deemed no longer necessary, the data will be periodically deleted.
- Communication history (email or chat) may also be retained for future reference, allowing us to understand the context of previous conversations. We will delete or anonymize this history when it is no longer relevant, and there is no requirement to retain it.
- Technical analytics data (e.g., server logs or Google Analytics data) is generally stored in aggregate form. Google Analytics retains user and event data for a specified period (e.g., 14 months) before being automatically deleted, as per our default settings. Our site's server logs may be retained for several months for security and audit purposes.
In general, we do not retain Personal Data longer than necessary. When Personal Data is no longer needed, we will securely delete it from our systems. If there is a legal obligation to retain data for a certain period (for example, for accounting or dispute resolution purposes), we will retain it for the period required by law.
Your Rights to Personal Data
As a Personal Data subject, you have certain rights regarding the data you provide to us. We respect your rights in accordance with laws and regulations (including the provisions of the Personal Data Protection Law). Your rights include:
- Right of Access – You have the right to request confirmation of whether we hold Personal Data about you, and if so, you have the right to access that data. We will provide you with a copy of your personal data in our possession, in accordance with our identity verification procedures.
- Right to Correction – You have the right to request correction or update of any Personal Data that is inaccurate or has changed. We will correct any erroneous or outdated data to keep it accurate and up-to-date.
- Right to be Forgotten – You can request that we delete your Personal Data from our systems, but this right is not absolute. If there is a legal basis or legitimate interest for us to continue processing the data (for example, a transaction retention obligation or to continue providing services to you), we will inform you of the reason. However, if there is no such obligation, we will comply with your deletion request and permanently delete the data.
- Right to Withdraw Consent – If certain data processing is based on your consent (e.g., you agree to receive a newsletter), you have the right to withdraw that consent at any time. For example, you can unsubscribe from our marketing emails using the unsubscribe link, or contact us to stop receiving contact.
- Right to Restrict or Object to Processing – Under certain circumstances, you can request that we restrict the processing of your personal data or object to certain processing. For example, you can ask us not to use your data for direct marketing purposes.We will comply with such requests to the extent required by law.
- Right to Data Portability – Where applicable (generally in the context of the GDPR in the EU), you have the right to receive your personal data in a readable digital format, so that it can be transferred to another service provider. While local laws may not yet address the details of portability, we are ready to assist in providing your data in a reasonable format upon request.
To exercise the above rights, you can contact us using the contact information listed below. We may need to request additional information (e.g., identity verification) before we can fulfill your request, to protect data security. We are committed to responding to each of your requests as quickly as possible, within the timeframes set by the law. Please note, there is no fee for exercising your rights. However, if your request is excessive or repetitive, we reserve the right to refuse, providing clear reasons.
Changes to Privacy Policy
The contents of this Privacy Policy may be updated or changed from time to time. We analyze and review this policy periodically to stay abreast of our business developments and to ensure compliance with the latest regulations. If there are material (significant) changes to this Privacy Policy, we will notify you through appropriate means before the changes take effect.For example, we may display a notice on the homepage of the site or send you an email notification (if you have provided us with an email address) regarding the changes. This way, you have the opportunity to review the changes.
We encourage you to check this Privacy Policy page from time to time for the most recent version. The last updated date will be listed at the bottom of this policy for your reference. By continuing to use our site and services after the Privacy Policy changes take effect, you are deemed to have accepted the updates.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your Personal Data, please feel free to contact us. Below is Ranvil's official contact information for privacy matters.
- Email: aiman@ranvil.ai – You can email us anytime. We'll try to respond within 1-2 business days.
- Phone: +6285225283385 – Available during business hours for live discussions
Alternatively, you can use the Contact form on our website to submit your inquiry.Be sure to include a clear subject line, such as "Personal Data Request," so we can promptly process your request to the appropriate team.
We value your trust. We will handle any privacy-related complaints or disputes seriously, in accordance with applicable resolution procedures. If you feel your concern has not been properly addressed, you have the right to file a complaint with the relevant data protection authority (e.g., the Ministry of Communication and Informatics in Indonesia).
Pengakuan dan Persetujuan
By using the Ranvil website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy and any amendments. If you do not agree to this policy, please do not use our website or services further. Continued use indicates your consent to the processing of personal data as described above.
